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Cyber Security & Risk Management
Bronze Partner Content
North Korean State-Sponsored Cyber Attack: Unveiling the Intricacies of Threat Actor Group Andariel
In this threat intelligence research report, we shed light on a significant cyber attack attributed to North Korean state-sponsored actors known as Andariel
Operational & Process Excellence
Bronze Partner Content
Using the Viable System Model to Improve Government Operations
By combining Viable System Model and value chain analysis, governments can improve their performance and efficiency, and change the way they provide services and run public institutions.
Operational & Process Excellence
Navigating the Path to Operational Excellence
Discover the roadmap to governmental efficiency and innovation at the 5th Annual Operational Excellence Roadshow, empowering leaders to navigate complexities and elevate public service standards.
Digital Government & CX
6 Public Sector Trends Ramping Up Service Delivery in 2024
In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.
Operational & Process Excellence
Partner Content
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
Operational & Process Excellence
Can We Skirt Around the Budget Issue When It Comes to Innovation?
A look at how governments can overcome budget constraints to continue their innovation journey and meet citizen expectations with exceptional service delivery.
Digital Government & CX
Partner Content
Australia's Public Sector Being Reshaped by Digital Transformation
The implementation of new technologies and digital tools is reshaping Australia’s public sector, with new research showing 85% of government workers surveyed had recently experienced a digital initiative being implemented within their department or agency.
Technology & Transformation
Transforming Service Delivery for Canadians
Public Sector Innovation Show - Federal - Canada
In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities on benefits, digital first and customer service.
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